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Refund Policy

Refund policy

Refunds are accepted within 24 hours of placed order. Please send an e-mail too cancel your oder. Most of our jewelry is made to order unless it's in our Ready Made listing.

 

Return Policy - Online Shop

We accept returns within 5 days of delivery. Jewelry must be original, unworn and unaltered condition. Please note that custom orders, customized orders, special orders, alter sized orders are final sales and may not be returned or exchanged. Return shipping charges are your responsibility. We strive to provide our customers with the highest level of craftsmanship and service. Should you have any questions or concerns, please reach out to us and we will be happy to answer any questions.

 

Warranty

We stand behind the quality of our work and our craftsmanship and we will repair the metalwork defect free of charge within 2 years from purchase. Jewelry requires maintenance and we require that you bring your jewelry created by us in for an inspection within 6 months of your purchase. We will inspect and clean your jewelry created by us free of charge. 

Repairs on damages determined to be the cause by intentional or unintentional misuse, abuse, normal wear, accidents of nature, criminal acts will require repair charges.

 

Gems & Diamonds

Please note that we do not warranty the loss of stones. We do not guarantee that a diamond or gemstone will not chip, break, scratch or fracture. To protect your valuable investment we recommend insuring your fine jewelry with your Homeowner's Insurance. 

Intake

We are not responsible for for damage to your loose stones or jewelry being used in a new custom piece. We recommend insuring your items prior to dropping them off with us. 

Items Left

We are not responsible for items left over 120 days. Please confirm your contact information is accurate so we can contact you when your items are ready.

Fine Metals

Metal finishes will change over time (including matte finishes) due to contact with skin, hard or abrasive surfaces, etc. This is a natural process for all jewelry, and we are always happy to offer complimentary refinishing and cleaning at any time.

 

Ring Sizing

Each ring includes one free resizing. Any additional sizing requires standard charges. If you do not see your size listed with a ring you're interested in, please contact us. 

  

Sale Items

All discounted items are final sale and cannot be returned for a refund.